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Configuring network settings new Cisco TiVo box to update outdated box

Received new box promptly, yet despite a few calls to Virgin, start up is stuck on the configuring setting. I have switched it off and left 30 mins. at least. Have used an ethernet cable and tried without it and have left it overnight. Nothing works. There is a blue flashing light on the hub on the far right of the box. Anyone got any ideas before an engineer comes on Tuesday? Thanks.

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Re: Configuring network settings new Cisco TiVo box to update outdated box

Hello

Is the coaxial cable from a VM outlet plugged and and secured fingertight ?

Regards Mike

I dont work for VirginMedia all opinions are my own.
39 years in IT.
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Re: Configuring network settings new Cisco TiVo box to update outdated box

Yes, it might be a bit overtight than that!

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Re: Configuring network settings new Cisco TiVo box to update outdated box

Hi Kittykat500, 

I'm glad you've got an engineer on the way already, let me know how that goes after tomorrow. If you need more help we'll be here, and if its all resolved we'd like to know so we can make sure you're all sorted 🙂

As for the blue light, I have a link here that might be able to answer that for you, just choose which HUB you've got and follow any questions it might have. Let me know what you find.

Megan_L

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Re: Configuring network settings new Cisco TiVo box to update outdated box

After 2 days of leaving the hub on it miraculously worked!

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Re: Configuring network settings new Cisco TiVo box to update outdated box

Glad to hear it, let us know if you need anything else. 

Emma_C - Forum Team
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