Virgin Media Community

[tillyandmo]

My box keeps frezzing ( SMT C7100) when I connect to interactive or netflix, I start a movie it plays for a few minutes then I get c130 error, network cable unplugged , N27.

Every other device in the house including my 2nd TiVo box connects to wifi  and works with no problems whatsoever it's just this 1 box,

I reload the box and it connects again but only for around 10 minutes at a time then the connection is lost again, I have checked the ethernet wires and they work fine.

[Gareth_L]

Hello tillyandmo

Sorry to hear this is happening 

Can you please swap the boxes over to see if it happens on the other connection 

Gareth_L

[tillyandmo]

The other box works fine on that connection, I think it's the box.

[Gareth_L]

Thanks for replying tillyanmo
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L