Menu
Reply
paul243
  • 60
  • 0
  • 6
On our wavelength
362 Views
Message 11 of 27
Flag for a moderator

Re: ALL streaming channels down-Netflix ,I player etc.

Ps Just checked Netflix on PC and phone, connected instantly.
0 Kudos
Reply
japitts
  • 18.58K
  • 2.41K
  • 4.25K
Very Insightful Person
Very Insightful Person
354 Views
Message 12 of 27
Flag for a moderator

Re: ALL streaming channels down-Netflix ,I player etc.

Given that the TiVo has its own inbuilt connection and doesn't use your home broadband, checking with other devices is irrelevant to solving this query.

If all streaming services are failing, and it seems that the internet connection is ok - have you tried the obvious box restart? Home > Help & Settings > Clear or restart?

After trying that, and if you still have problems - let's check the basics and see what exactly happens when...

1: Find a non-BBC programme from the reverse EPG (TV Guide) and choose "Watch from CatchUp"

2: Find a BBC programme from the same guide, and choose "Watch from CatchUp"

3: Navigate to the OnDemand or CatchUp menu and select iPlayer.

It'll be virtually impossible to give too little info here.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
ozsat
  • 4.88K
  • 338
  • 951
Superstar
350 Views
Message 13 of 27
Flag for a moderator

Re: ALL streaming channels down-Netflix ,I player etc.

Are the callbacks working in the network settings?  It could be that the Internet route in your area is currently down for TiVo.

It could even be noise on your line which is enough to disrupt the Internet on your box - which as said is NOT the same as your main internet connect.

The initial confusion in my posts is that this is the V6 box forum - so I assumed a V6 was in use.

==================================
1.2Gb/55Mb in Area 31
japitts
  • 18.58K
  • 2.41K
  • 4.25K
Very Insightful Person
Very Insightful Person
341 Views
Message 14 of 27
Flag for a moderator

Re: ALL streaming channels down-Netflix ,I player etc.


@ozsat wrote:

Are the callbacks working in the network settings?  It could be that the Internet route in your area is currently down for TiVo.


Valid point ozsat - I'm assuming this is ok, but that's the mother of mess-ups, so @paul243  - in the network connections screen, your TiVo should be showing roughly 6hourly "success" callbacks on the left-hand side, or a reason for failure. What does yours show?


@ozsat wrote:

The initial confusion in my posts is that this is the V6 box forum - so I assumed a V6 was in use.


I concur completely. Post now duly moved 😉

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

paul243
  • 60
  • 0
  • 6
On our wavelength
324 Views
Message 15 of 27
Flag for a moderator

Re: ALL streaming channels down-Netflix ,I player etc.

Restarted from settings, no change.

Selecting "help" get blank screen. Nothing

Diagnostics screen shows 5 red crosses, no connection

Ip address on another screen reads "none none none"

0 Kudos
Reply
paul243
  • 60
  • 0
  • 6
On our wavelength
322 Views
Message 16 of 27
Flag for a moderator

Re: ALL streaming channels down-Netflix ,I player etc.

PS No "on demand" on any channel nor catchup.
0 Kudos
Reply
japitts
  • 18.58K
  • 2.41K
  • 4.25K
Very Insightful Person
Very Insightful Person
319 Views
Message 17 of 27
Flag for a moderator

Re: ALL streaming channels down-Netflix ,I player etc.


@paul243 wrote:

Diagnostics screen shows 5 red crosses, no connection

Ip address on another screen reads "none none none"


You've mentioned the bit in bold a few times now, but which diagnostic screen is this? Can you either explain the menu path you've taken to find this, or post a picture? There's a few diagnostic checks on TiVo/V6 that aren't 100% reliable.

Same question for "another screen" - can you be specific where you're seeing this?

You've not answered my question about the callbacks - Home > Help & Settings > Settings > Network, and look on the left-hand-side.. do you see successes or failures?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
paul243
  • 60
  • 0
  • 6
On our wavelength
314 Views
Message 18 of 27
Flag for a moderator

Re: ALL streaming channels down-Netflix ,I player etc.

Screen mentioned was accessed via "help" now u/s -blank screen

Network screen reads today @17.59 "successful"

Sorry but I'm not tech minded, I've done what I can.

Can only post pics from phone but wants password and don't know it

Can someone arrange a tech please?

Thanks for your input, appreciate your efforts.

 

0 Kudos
Reply
japitts
  • 18.58K
  • 2.41K
  • 4.25K
Very Insightful Person
Very Insightful Person
303 Views
Message 19 of 27
Flag for a moderator

Re: ALL streaming channels down-Netflix ,I player etc.

I agree that this particular problem needs VM intervention and so you have 2 choices.. you can either call into VM by phone, or wait here for a staff response, which may take a couple of days.


@paul243 wrote:

Can only post pics from phone but wants password and don't know it


Just by means of forum advice, when you're composing a reply... select the option I've highlighted. If you're logged into reply to posts on this forum, that's the only login you need.

japitts_0-1649011413014.png

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
paul243
  • 60
  • 0
  • 6
On our wavelength
295 Views
Message 20 of 27
Flag for a moderator

Re: ALL streaming channels down-Netflix ,I player etc.

Thanks, will await a response, life's to short for 150!!

0 Kudos
Reply