33% S102

[munnskimsteve]

Hi,

New box, all cables snug and secure, loading channel list gets stuck at 33% and then gives the message in the post title.

Noticed several others have had the problem over the past year. Is there any client side fix or do you have to go through phone support (which I'm trying to avoid the tedium of)

Cheers.

[japitts]

I'm assuming this is a fault replacement box, and that the co-ax connection is finger tight.

If so, this is often an activation issue. Usually the process is automatic, evidently not in your case. Make a note of the box S/N and call the automated line in the first instance - 0800 9539500

If, for any reason, the automated methods won't work, the system should drop you into the C/S queue.

[Kath_F]

Hi munnskimsteve, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

I'm sorry to hear that you are having an issue getting things working on your V6 box. Taking a look at things today, I can see since posting you have called.

The team have noted that things were resolved on the call. Can you confirm if this is right?

If not let us know so we can look into things further for you. 

Thanks,