Virgin Media Community

[ch786]

My router is connected downstairs although i want to connect it upstairs. There is a cable upstairs which is used for the router. i tried connecting my router upstairs but there was no wifi connection. why is this? even though it is installed in? 

[Tudor]

I presume you mean that when you move the hub from downstairs to upstairs you do not get a broadband connection. It could be that the upstairs socket is not live. Try tracing the wires from the upstairs socket to the VM omnibox on the outside of you house and see if the upstairs wire is connected.

[Dominatez]

Check that the upstairs connection is not for TV.

Check from the outside box where the cables are heading, and make sure that they are connected.

You may find that a cable looks like it is connected, but might be terminated at the box outside.

[Graham_A]

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@Dominatez wrote:
Check that the upstairs connection is not for TV.

Check from the outside box where the cables are heading, and make sure that they are connected.

You may find that a cable looks like it is connected, but might be terminated at the box outside.

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VM cable internal coaxial connections are both broadband and TV.

[Dominatez]

I had a twin cable which i split from my incoming connection and moved to the upstairs bedroom where the pc was doing most of the work streaming throughout the house. I ask, because i kept the TV cable downstairs and moved the Router cable to the upstairs and that was quite a few years ago.
And i know that techs used to cut the cables in the boxes when people canncelled and they may have done that if it was previously installed.