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Waiting for my broadband

Joining in

Hi I am a new customer and I need to know when my broadband will be all set up, as at the moment the Internet is my lifeline and I can't be without it


Trouble shooter

VM Install process is very unlikely to run to any kind of reliable or predictable schedule of dates.

If internet is important do not cancel the existing ISP arrangement until well after the VM Kit is installed and the cooling off period exceeded.

Very Insightful Person
Very Insightful Person

Hi @Roxydoodles22

You could try calling the pre-installs team on 0800 052 1734

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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