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imaqpro
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Virgin media broadband blocking twitter media files

Hi,

today I noticed that twitter media files appear as empty placeholders when I am connected to virgin media broadband. When I disconnect from wifi and use O2 mobile internet all these media files appear. Any thoughts?

this is the tweet with Wifi off:

60D74C70-FE8A-470D-A17A-E7CFBF862392.jpeg

And this is the same tweet with wifi on:

A99AA30D-2239-4DB5-AC73-8BC4F5C30E39.jpeg

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Graham_A
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Re: Virgin media broadband blocking twitter media files

There have been a number of similar posts in various forum boards.

It seems that VM child safe is causing the blocking.  

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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imaqpro
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Re: Virgin media broadband blocking twitter media files

Thanks Graham,

I didn't make any changes to my Virgin Media Broadband Child Safe settings. And it doesn't block all media files. seems to affect videos only at the moment. 

Any thoughts on how to troubleshoot this?

Regards

MAQ 

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Graham_A
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Re: Virgin media broadband blocking twitter media files

It has been suggested that turning child safe off in your VM settings and then back on again clears the issue.

Alternatively Add video.twimg.com to the allowed websites list in the websafe settings.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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imaqpro
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Re: Virgin media broadband blocking twitter media files

many thanks for the tip.

Will try that and confirm the result.

Best regards

MAQ

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imaqpro
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Re: Virgin media broadband blocking twitter media files

Hi Again,

 

I can confirm that adding 'video.twimg.com' to the 'allowed website' list of 'Web Safe' settings has resolved the issue. I didn't need to switch it off then on. Just added the URL to the allowed list and clicked on 'Apply'. I closed twitter App and relaunched it and the issue was resolved.

Regards

MAQ

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MrHalfAsleep
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Re: Virgin media broadband blocking twitter media files

Maybe Mr Branson could blast internet into outer space too (utilising VG like the International Space Station, for example).  Aliens could then contact us.👽😲🤔😉







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