I know not good really I've been with vigin for 10 years no loyalty at all
And exactly why do you think there would be?
Look, VM are a company and like all commercial enterprises their only, only reason for existence is to make a profit - and that's really fair enough as long as everyone understands that, you don't, well sorry but tough!
Been a customer for 10 years? Good for you, but they, actually, owe you NOTHING at all, similarly, you owe them nothing and can dump them whenever you want - yes?
And people ARE dumping VM wholesale where the ALTNETS build and Openreach do FTTP.
Yes, companies are there to make profit, but that is underlined by good customer service and therefore happy customers.
Not the customer fault if the company sends out cheap tat as hubs that have a range of issues and quite frankly, not fit for the purpose intended, hence modem mode for those that want to use their own router, VM's WIFI pods and the HUB5 coming.
Oh and don't get me started about HUB5's being sent to people on LOWER tiers than 1gbps. Customers on the 1gbps packages NEED the HUb5 as that is the only hub with a 2.5gbs WAN port to enable actual gigabit speeds to their own router instead of getting "near 1gbps" with the HUB4 for majority of those with a HUB4.
If VM don't like people asking for upgrades to what people think is more modern and capable kit, then open the availability of purchasing cable modems that meet DocSIS standards instead of insisting that VM supply a (duff) HUB...