Virgin Media Community

[F1TeamLH]

I thought I'd create a Post about all things SuperHub 5  - Can you people who have one Let us know of any Pro & Cons and your experience with the Device, it would be apricated!

Super hub 5

Broadband Chipset – DOCSIS3.1/3.0 Broadcom 3390S

Model code on some; F3896LG-VMB

Wifi
5 x Antennae
4 x 4 MiMo 5Ghz Broadcom 6715
3 x 3 MiMo 2.4Ghz Broadcom 6710
WiFi 6

Ethernet:
1 x 2.5Gbps Broadcom 54991EL
3 x 1Gbps Broadcom 3390S

 So the New Hub 5 adds Wi-Fi 6 (802.11ax), WPA3 encryption, 1 x 2.5Gbps LAN port and 3 x 1Gbps LAN ports. On the back you’ll also find a WPS button, 2 x phone ports, 1 x power connector + button and 1 x coax connector (Thanks to Mark at ISP review) 

[Vertigo]

I just want to know if the SH5 in modem mode will allow the full 1150Mbps of the "1 gig" product over the 2.5Gb Ethernet port. I know it seems logical that it would but, until I see someone report it actually working...

If that is the case then I'd upgrade to the gigglebit service (or even 2 gig if that's coming soon) if they'd give me a SH5.

[Tudor]

“I just want to know if the SH5 in modem mode will allow the full 1150Mbps of the "1 gig" product”. You probably will not find out for some time because it is only being offered to customers on lower package. Nobody on a 1G plan has the Hub5. It’s NOT a SuperHub, VM have never called any hubs since the SH2ac a SuperHub. They are Hub3, Hub4 and Hub5.

[89537kay3]

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@Tudor wrote:

“I just want to know if the SH5 in modem mode will allow the full 1150Mbps of the "1 gig" product”. You probably will not find out for some time because it is only being offered to customers on lower package. Nobody on a 1G plan has the Hub5. It’s NOT a SuperHub, VM have never called any hubs since the SH2ac a SuperHub. They are Hub3, Hub4 and Hub5.

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That's not true, people on the GIG1 package have been getting offered the Hub 5.

[jbrennand]

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@89537kay3 wrote:

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That's not true, people on the GIG1 package have been getting offered the Hub 5.

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That's interesting....  can you link us to any threads on here (or posts elsewhere) where that is confirmed?

[Treble1]

Yes a user on 1gb confirmed it he had been emailed not sure how I link the post

[jbrennand]

Copy and paste the URL into the post

[Treble1]

https://community.virginmedia.com/t5/Networking-and-WiFi/gigabit-broadband/m-p/4867998#M443896

[Tudor]

There has been no response from that user to say they have actually received a Hub5. Reading the post it would seem that the user was a new Hub4 user and knowing VM left hand not talking to right hand I think perhaps the requests were instigated before the user had a 1G connection.

[Vertigo]

Regardless of whether 1G users have been offered a Hub5 or whether users on lower tiers who've received a Hub5 subsequently upgrade to 1G, the fact is that, at some point soonish, there will be users on 1G with a Hub5, at which point we can tell definitively whether the 2.5GbE port will allow the full 1150Mbps in modem mode.