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Reposition Exterior Wall Box

S2EVY
Just joined

on ‎13-06-2022 21:51

Going to need the exterior wall box moved, which department is best to deal with this? 

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎13-06-2022 22:18

Hi @S2EVY 

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Roger_Gooner
Alessandro Volta
In response to newapollo

on ‎14-06-2022 00:07

This job will cost £25.

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