Hi there, we bought our house 4 years ago. It had a Virgin Media box on the front wall, which has been damaged since we moved in. I would like this removed as the wires are exposed and it is dangerous. We aren't likely to become Virgin Media customers in the future. I'd appreciate any guidance on how we can remove this box. Thanks!
You'll be given an answer from a random selection of possibilities as to whether VM will/will not do anything about the box and cable. It probably won't get a reply here in 'Tech Chatter' though. Wait a day or two and see if someone moves the topic for you to a forum where the VM forum team do reply.
If it does get referred on, it will likely go to an 'area manager' some of whom deal with requests promptly or often just ignore them completely or return a flat 'no' to such requests. Posting up some pic's of the issue might help but if you are not a VM customer may not make any difference.
IMHO though, if you can VM to repair the box, that is a better bet to try and keep the possibility of the connection. Although you have no plan to use VM now, you may need to in the future for some reason. If you remove VM cable etc. your property may be deemed non-serviceable in the future by VM. (I had no intention at all of ever returning to BT but have just done so when I couldn't renew with VM)
(Edit: reply crossed with japitts)