Hi heather1,
If you create a new post on this thread you can explain what your query is about, and then we can try ad help you.
The online chat messenger, and also the text messaging service, are just the same as using the telephone. The first available agent will answer your query, irrespective of where they based.
You could try clicking on the Message us link in the red icon on <<< This page >>> to chat to an agent. It's the Moving Home contact, however when the chat box opens click on something else and explain your query. Please note this service isn't available 24/7 as phone calls take priority.
If you don't want to be tied up on the phone you could also try the text messaging service. Just send a text with a short description of your issue to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from a Virgin landline or mobile, or 0345 454 1111, but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time
Dave
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