Hi, i have the same issue, the brown Box out side is open and you can see the wires, I tried to tape it on but it came off. i recently upgraded my broad band and have that Junk SuperHub 3.0 (i wish i could go back to my SuperHub ac) but anyway can someone plz sort out the Brown Box cheers
Thanks for your post on our Community Forums and a very warm welcome to you!
No problem about not being a customer of ours, we can still take care of this though.
I'll drop you a PM and I'll seek to take some details off you and arrange for an technician to come to see you
Check out the purple envelope in the top right hand corner of the screen.
I have the same problem. The brown box is missing and all the cables are on show but I’m not a virgin media customer. I am about to leave my rented accommodation and would really like this sorted out. Can you please help?
Hi Alex, thanks for posting and welcome to our community.
To enable me to look into your issue with the exposed cables and health and safety risk, I am going to send you a private message. Please look out for the purple envelope in the top right of the screen.