Virgin Media Community

[Istvanszecsenyi]

• Hi all,

Well okay, so!

I have registered my interest for Virgin Media in 22/05/2017 and convinced my neighbour community to do the same thing. Please see the e-mail below from 22/05/2017.

Hello Istvan, We're chuffed to hear you're keen to get Virgin Media in your area. And since we're extending our ultrafast fibre optic network to an additional 4 million homes and businesses across the UK, you're in with a good chance.   So, sit tight and we'll let you know as soon as your area's connected. In the meantime, check out our FAQs if you have any queries.   Kind regards, The Virgin Media team

• By today, all my direct neighbourhood are enjoying the service, but our household who were the only one who was really interested and signed up for the service in the first place in big advance. Since then, I desperately try to seek information(what is the reason, when to expect or expect it at all, who can I talk to etc.), but I am being turned down by Virgin Media and non of the customer support operators or their manager's seem to be able to give me a direction.. they are just all sorry about my story and telling me that my house is an "exception" in the area alongside with a few others, I am shocked while paying 40£ for having 50 mbs broadband which breaks every 20 minutes in UK 2022 surrounded by fiber optics all around except for this house..

Please, can someone give me a clue where do I start this process? Any number any contact e-mail or name would help.

• Appreciate fellow tech people.

[BumbleVMTech]

Hi, I have sent you a pm to have a look at this for you.

Regards

Rich 

[Dominatez]

I have to laugh at VM's coverage. I live in one of the most exclusive areas in South Lanarkshire and we still have no Virgin Media. But you seem to whack your services into other estates that are questionable, and spend more in resources chasing them for unpaid bills.

I am using my Fiancee's broadband which is Virgin.

[carl_pearce]

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@Dominatez wrote:
I have to laugh at VM's coverage. I live in one of the most exclusive areas in South Lanarkshire and we still have no Virgin Media. But you seem to whack your services into other estates that are questionable, and spend more in resources chasing them for unpaid bills.

I am using my Fiancee's broadband which is Virgin.

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Where the services are available has nothing to do with 'exclusivity'.

[Dominatez]

Well please explain then why about 70% of the town is cabled and there is the 30% that cannot get it.
Please don't say it is cost, as that would clearly not be the issue as we live in a town where Virgin Media started off.
And i live in a fairly built up area now, so it's not down to being to far from the main road where cables actually run.

[nodrogd]

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@Dominatez wrote:
Well please explain then why about 70% of the town is cabled and there is the 30% that cannot get it.
Please don't say it is cost, as that would clearly not be the issue as we live in a town where Virgin Media started off.
And i live in a fairly built up area now, so it's not down to being to far from the main road where cables actually run.

---

Sometimes it is the franchising arrangements. If a council boundary cuts a town in half & the adjacent council is in another cable franchise area VM cannot cross the boundary. There is an example of one of these anomalies near us.

The town of Kings Langley falls across two local council areas, both under different franchises. The western part to the West of the Grand Union Canal is in Dacorum District, which is part of the West Herts franchise agreement. The part to the East of the canal is Three Rivers Council, which is part of the South Herts (Watford) franchise. VM only has permission to build service network out WITHIN that councils area & not to cross into another.

The west part was built out in the late 1990s, fed down the A4251 from Hemel Hempstead where the headend is. Despite the East part being separated by just a canal bridge, VM cannot cross it to serve the Eastern part of the town from the existing network as Three Rivers boundary cannot be crossed. Jones cable the original contractor built out to Bedmond to the East of KL, & then the money ran out with the network over 2 miles away. Indeed Bedmond does not have a service, only one abandoned cabinet that has never seen a cable. Hence the East of Kings Langley (around 3000 homes) has no Virgin services.