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Minna1
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Amazon echo

Hello

I'm unable connect my Echo to my Virgin wifi. Any suggestions? I switched from talk talk to Virgin last week. 

Thanks

Minna 

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Superuser
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Re: Amazon echo

Have you tried the advice here:

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201549640

Tim

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Minna1
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Re: Amazon echo

Thanks 

I've tried everything I have found so far. I have resetted echo and the app. I even tried to split the internet from dual band ( but then quickly went back because this is beyond my skills...). 

No luck Smiley Sad

Very frustrated because love both my echo and my new Virgin wifi

Thanks!

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vircom
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Re: Amazon echo

I have found echo devices to be fussy about which wifi bands they would connect to. I would recommend giving the 2.4G and 5G channels a separate SSID and trying each individually. I also found they needed a reasonably strong signal for reliable connection.
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Forum Team
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Re: Amazon echo

Hi Minna1. I

Thanks for your post and welcome to our forums. Sorry to hear about the issues with your Echo Dot. 

I'd like to know what hub you have? The types can be seen here.

One other question I have is which model Echo is it that you have? Did your unit come with a user manual? If not this resource will be very useful.

Let me know how it goes.
Ning_Q

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Minna1
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Re: Amazon echo

Hi

I have Hub3 and Echo 2nd generation. 

Thanks

Minna 

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Forum Team
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Re: Amazon echo

Hi Minna1,

 

Thanks for replying back. Can you try doing the full reset on the Echo (using the little pin hole reset button on the underside) and make sure you are trying to connect to the 2.4GHz network as I don't think the Echo works on 5GHz. If this isn't the issue, try powering off the hub and power back on again, then try reconnecting.

 

Let me know how it goes.

 

Roxie_G

 

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Superuser
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Re: Amazon echo

I have an Echo Dot and that connects to both 2.4GHz and 5GHz bands.  In fact it's currently connected to 5G on my hub3 as I speak.

Whilst I know this is an Echo - it is a second generation, so I'm pretty sure it would support both bands as well.

Tim

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Superuser
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Message 9 of 12
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Re: Amazon echo

@Minna1   I have just struggled to connect an Amazon Echo Dot (2nd generation) to my Virgin Media Hub 3.  When scanning for network ssids it showed my home VM wifi as a very weak signal and wouldn't connect.  After trying various reboots etc I selected the option to Add a Network and typed in the SSID for my VM wifi followed by the password and selected the security type and this time it connected without an issue.

So worth trying to add your network via the manual route.

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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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Minna1
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Re: Amazon echo

Hi

Have tried everything but still no luck. Very annoyed!

 

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