Sorry Benjie. Only just found this an hour ago. I've done as you suggested and backed up. Thank you.
I haven't been able to use my laptop as it now freezes and lets out a terrible loud grating buzz. The first time, I stuffed it behind some cushions it was so loud. After a few minutes, I was worried about it overheating so took it out and eventually managed to shut it down by keeping my finger on the off button for a while. (Tried a few times before it worked.) I can get on for up to half an hour before it screams at me.
Yes this is helpful. From what I can find your machine is low on resources, hence why it crashes. If you've upgraded from Windows 7, this explains why it is slow. The processor is soldered to the motherboard making it difficult to upgrade. It and only has 2 cores and 2 threads (really old by today's standards). Integrated graphics and a small disk make it really struggle resulting in the problems you've detailed above. The only things you can upgrade is the RAM (this is a good idea) and the hard disk, although this could be done cheaply and you could get a bit more life out of it, I believe it is time to get a new machine. It's a really basic computer.
I found this link on the HP website that suggests you should use online storage (Google Drive, Microsoft One Drive etc; using both would be a good idea): https://support.hp.com/gb-en/document/c05449785 and there is also information on clearing internet history and temp files. My sister has an old laptop (from 2012) which also runs on the 1909 update from a download and reinstall (the latest is 2004 which takes ages to install).
Since you have backed up all your photos and other stuff to an external drive, you could just do a clean install of Windows. Hope this helps.
Thank you so much for that information. I bought this laptop exactly 1 year ago. Having no knowledge of computers, I thought it seemed ok. After a few months, I thought the only problem was lack of storage for documents and photos. I am trying to complain about my problems to Argos, where I got it, but my new phone SIM doesn't work. Maybe it's me. Ha ha.
Thank you Roger. I found a memory scanner from a post in the PC Matic newsletter. I ran it and it didn't find any problems. I've had a look at your link but it says I need to come out of S mode to run the app but I can't go back to it after.
No, it's not you at all. IMO Argos are the bad actors in this case and they shouldn't be really selling these machines; as by today's standards, they really aren't viable. Windows itself takes a huge amount of disk space (about 10GB; almost 1/3 of your drive). 8GB should be the minimum amount of RAM. Since it's been almost a year, I would look into the Sale of Goods act 2015 as it is unfit for purpose. IMO they also should give you a refund. Throw it out on here and more knowledgeable tech types will further suggest that it isn't much cop. Section 14 (2B) is what I'd have a go at. If you have the receipt and box for it, take it back when they're open.
Thank you for that. I've got 29 GB, the system uses 14 GB. I have tried contacting Argos. I did have someone get back to me on the chat on the website asking for the order number, which I have left with them. It took 3 days to get that far and I'm expecting it to be another 3 days to hear anything else. Hmmm, didn't think of the Sale of Goods Act or Watchdog. I'll try that.
I did get through to Virgin Mobile, eventually, to be told I must have broken the phone replacing the sim so I should take it somewhere to get it repaired. Meanwhile, I found a 10 year old phone in a drawer (which I kept for backup) to put the sim in and found people can phone me but I can't phone them and I can't send or read texts. Also looks like there is a phone message I can't get to. I think that phone has seized up and needs WD40 (lol). Looking for a new phone now.
I do think it's me - I've had problems over the last couple of weeks with my laptop, phone, tv box and printer. All not working properly. Gives me something to do though. Ha ha.