I am starting to think it is the live chat system rather than the team being that busy
Today's fun has been two attempts 1 with Safari browser that after 35 min informed me that the wait is now greater than 15 min then I was stuck in an endless loop of connecting to Terri bot and confirming yes I'll hold and immediately connecting to Terri bot again to repeat.
After 10 min of this and after yesterday I gave up...
Did have the idea that it might be browser-related and so attempted with Chome
This time the endless loop of Terri bot informing of the wait and trying to be helpful/check I'll hold started immediately after the security questions...
4 min and I gave up
Guess I'll have to source a landline phone (haven't used one for years) and try calling 150 - Do not want to use my personal mobile and pay call charges
Live chat does not seem fit for purpose, hope VM are aware and spending some effort to fix