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rgthom
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cant watch tvgo on my computer devices full though I've changed nothing

cant identify devices all called mycomputer, something is registering devices automatically. How can i resolve

 

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Lee_R
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Re: cant watch tvgo on my computer devices full though I've changed nothing

Hi @rgthom thanks for posting.

I am sorry to hear you're having issues using the TV GO service.  I have located your account from here.  Please can you try signing in again at your earliest convenience?

Regards

 

Lee_R

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rgthom
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Re: cant watch tvgo on my computer devices full though I've changed nothing

Thanks Lee for clearing my devices.

Are there any hints as to how to avoid this happening again.

Thanks Ray

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Lee_R
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Re: cant watch tvgo on my computer devices full though I've changed nothing

Thanks for getting back to me @rgthom

I can advise there was a known issue that was causing laptops/PCs to re-register every time.  There has been a fix implemented now that should ensure this does not happen again.  Particularly now your devices have been reset.  I am really sorry for any inconvenience this experience may have caused you. 

Regards


Lee

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