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kykes
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cant remove device from virgin media go

hi I can't remove any devices on my app tried on a new phone and just won't give option to remove a device can I have some help please 

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kykes
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remove devices on my virgin go

can someone remove my devices on my virgin media go please have tried everything 

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japitts
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Re: cant remove device from virgin media go

The page to make changes to your saved devices is https://virgintvgo.virginmedia.com/en/settings/device-management.html - what happens when you attempt to remove a device?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Hayley_S
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Re: cant remove device from virgin media go

Hello @kykes,

 

Welcome to our community page, thank you for posting on here.

 

I am sorry that you are unable to reset your TV go devices.

 

Are you still looking for help with this? Or have you managed to do this with the help from @japitts?

 

Please let me know.

 

Many thanks,

Hayley
Forum Team



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