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cant remove device from virgin media go

kykes
Joining in

hi I can't remove any devices on my app tried on a new phone and just won't give option to remove a device can I have some help please 

3 REPLIES 3

kykes
Joining in

can someone remove my devices on my virgin media go please have tried everything 

japitts
Very Insightful Person
Very Insightful Person

The page to make changes to your saved devices is https://virgintvgo.virginmedia.com/en/settings/device-management.html - what happens when you attempt to remove a device?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Hayley_S
Forum Team (Retired)
Forum Team (Retired)

Hello @kykes,

 

Welcome to our community page, thank you for posting on here.

 

I am sorry that you are unable to reset your TV go devices.

 

Are you still looking for help with this? Or have you managed to do this with the help from @japitts?

 

Please let me know.

 

Many thanks,

Hayley
Forum Team



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