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MarkH28
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Virgin tv go buffering

Since the past few days Virgin tv go app has been buffering quite a bit every 10-15 mins it will stop for few seconds then eventually it will be every few mins then it will crash.

Regards

Mark

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japitts
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Message 2 of 16
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Re: Virgin tv go buffering

As a first step I'd clear out the app data, and make sure other streaming apps on the same device are functioning ok.

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MarkH28
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Re: Virgin tv go buffering

Hi,

How do i clear out the app data?

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japitts
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Re: Virgin tv go buffering

Android or iOS? This is a function of the mobile OS, and isn't app-specific.

For Android (the exact menu path may differ depending on your SW version) > Settings > Apps > TV Go > Storage > Clear data

No idea for iOS, I'll defer to https://www.macworld.co.uk/how-to/clear-cache-iphone-3609079/ 

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MarkH28
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Message 5 of 16
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Re: Virgin tv go buffering

I'm on a laptop, Dell

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MarkH28
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Re: Virgin tv go buffering

I have rest on both devices. Will update in a bit

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MarkH28
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Message 7 of 16
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Re: Virgin tv go buffering

Hi

Its still buffering. Could it b a problem with the channels? BT sport has been glitchy before.

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japitts
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Message 8 of 16
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Re: Virgin tv go buffering

Which browsers are you experiencing this problem with? And have you tried any others?

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MarkH28
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Message 9 of 16
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Re: Virgin tv go buffering

Yes still buffering and now the channel btsport 2 is showing the wrong channel info. Its motogp yet it saying seria A football sampdoria vs inter on all bt sport channel info

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MarkH28
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Message 10 of 16
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Re: Virgin tv go buffering

I use windows and google chrome have been since tvgo has been available, never had a problem with them. This buffering started few days back.

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