on 12-09-2021 09:10
Since the past few days Virgin tv go app has been buffering quite a bit every 10-15 mins it will stop for few seconds then eventually it will be every few mins then it will crash.
Regards
Mark
Answered! Go to Answer
on 12-09-2021 12:44
Which browsers are you experiencing this problem with? And have you tried any others?
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on 12-09-2021 10:15
As a first step I'd clear out the app data, and make sure other streaming apps on the same device are functioning ok.
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on 12-09-2021 11:33
Hi,
How do i clear out the app data?
on 12-09-2021 11:41
Android or iOS? This is a function of the mobile OS, and isn't app-specific.
For Android (the exact menu path may differ depending on your SW version) > Settings > Apps > TV Go > Storage > Clear data
No idea for iOS, I'll defer to https://www.macworld.co.uk/how-to/clear-cache-iphone-3609079/
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on 12-09-2021 11:54
I'm on a laptop, Dell
on 12-09-2021 12:03
I have rest on both devices. Will update in a bit
on 12-09-2021 12:25
Hi
Its still buffering. Could it b a problem with the channels? BT sport has been glitchy before.
on 12-09-2021 12:44
Which browsers are you experiencing this problem with? And have you tried any others?
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on 12-09-2021 12:48
Yes still buffering and now the channel btsport 2 is showing the wrong channel info. Its motogp yet it saying seria A football sampdoria vs inter on all bt sport channel info
on 12-09-2021 15:34
I use windows and google chrome have been since tvgo has been available, never had a problem with them. This buffering started few days back.