Virgin Media Community

[Mandocc1965]

Good evening 

      Virgin go keeps saying maximum devices reached,however,it is the same devices I always use but it seems to double up on one and kick another off.

   Any help is appreciated 

      Regards Stewart 

[Natalie_L]

Hi there 

Thank you for getting in touch with us here on the Community. 

I am sorry to hear you are having problems with your registered devices. 

When you visit your TV Go account and go to Manage My Devices, do you have changes remaining?

Thanks 

[Mandocc1965]

Hi Nat,

     No I have used all 5 slots having to re-register devices already registered.

    Regards Stewart 

[Natalie_L]

Thank you. 

I would be happy to reset the devices from our side so that you are able to register again, if that would be okay?

In order to do this, I will just need to pop you over a private message now. This message will be available via the purple envelope on the top right of this page. 

Speak soon,