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Virgin Tv go Sky device limit

Tuning in

Hi, i have been trying to watch sky sports on the go but i c=keep getting the "device limit reached" error in the sky sports app. And when i go to "" and try to log in it says access denied and says it's only available to virgin tv go customers yet i can watch normally on the tv go app. Any help is really appreciated 

137 REPLIES 137

Hi there, I am having this exact issue at the moment. Can't get my head around it. As soon as I open the Manage Sky Sports, it kicks me out, prompts me that VirginGo is only available for Vigrin Customers, and doesn't let me sign in.


Just wondering if anyone has been able to rectify this?


Thanks in Advance

Hi there, I am having the same issue, just wondering is there any fix for it?

Thanks in advance

Tuning in

I am trying to change my Sky Sports registered devices.

When I am logged in to my Virgin TV on the go app, I go into settings and click the link 'manage sky devices'

This opens a new window, with an error message reading 'Virgin Go is only available for Virgin customers'


Then doesn't let me log in at all

Just wondering if anyone is having similar issues, and if there are any ways to correct this issue?

Thanks in advance, Chris

Hi there,

I managed to make some headway after speaking to Steven_L from the VM forum team, who removed all of my Sky devices so I could start afresh. I was then able to re-register old devices and add new ones.

However, frustratingly, I'm still not able to do this myself (should I ever need to), because I still get the "Virgin TV customers only" block when I try to manage Sky devices via the link in my TV Go Device Management settings. 

Do let me know if you have more success!

Forum Team (Retired)
Forum Team (Retired)

Hello Chriskwalsh, 

Welcome to the Community and thank you for posting. 

We are very sorry to hear you are experiencing issues similar to the original poster. 

Can you please confirm if you have the same issue when attempting to login here.




Hi, thanks for the reply, completely new here so was wondering, is there any way I could contact Steven directly myself, to see if he could help me resolve my issue.

Thanks again in advance

I'm new as well, so not sure if/how you could DM forum team members - he responded to the thread I started. Maybe if you start a thread someone from the team might pick it up?


Hi Chriskwalsh, thanks for the message. 

I am sorry to hear that you are having issues accessing the Sky Sports and this will need to be done via the Sky Sports app and not TVGO. 

Please let me know if you have any further issues? 

Kind regards, Chris. 

Very Insightful Person
Very Insightful Person

Hi Chriskwalsh 

You should be able to manage your Sky Devices by clicking on the link below. 

Make sure if youever  type the url in that it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Not sure if I've picked this up wrong, but didn't he give you a private message? If so you could maybe do me a favour, and reply to the private message he gave you, and let him know ow I need the exact same issue resolved that he had helped you out with? I'm sure he would be able to contact me via that method?