on 14-09-2021 22:01
My app has been working fine for the last month or so since I signed up to Virgin but today it won’t let me watch any of my recordings I just get an error message saying need to be connected to the same network, which I am. I’ve tried uninstalling the app and making sure my iOS is up to date before I reinstalled it but that hasn’t fixed the problem. Any ideas?
Answered! Go to Answer
on 14-09-2021 23:00
Are both your 360 and all your devices on the same IP subnet? That's a requirement, and is how the "stream whilst at home" is enforced.
Check in your router if necessary.
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on 14-09-2021 23:00
Are both your 360 and all your devices on the same IP subnet? That's a requirement, and is how the "stream whilst at home" is enforced.
Check in your router if necessary.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 15-09-2021 13:34
Yes everything is on the same IP address but it still wasn’t working but overnight it seems to have fixed itself. Hopefully it stays that way.
on 16-09-2021 13:39
Thanks for your post and update. Glad to hear it's been fixed.
Cheers,
Corey C