Sorry to see this is still ongoing for you @Medlock1997
Can you try and change your My Virgin Media password please, also clear your devices cache and cookies and let me know if this has worked for you or if the error message is different.
I am not able to replicate the issue at our end so must be either a device or log in issue with your account. If you are having issues changing your password let us know and we can help further with this.