i read on the above thread that a ticket needs to be passed to the second line to sync all accounts and could somebody please point me in the right direction n how to raise a ticket for this. I have not had great experiences with Virgin over the phone and would like a less painful and seamless way to do this. Unfortunately, I cannot find any means to raise a fault pertaining to the TV Go app and My Virgin Media account details.
Re: Virgin TV Go app thinks I’m using a sub account
Someone on the forum team, and someone else on the social media team have said that they are aware of the problem & working on it. They are both infamous for plain lip-service though, so that may or may not be true. (A quick look at the VM service status page would suggest they are actually none the wiser and not actually working on it at all. )
Yours isn't a unique fault. You have done the right thing by posting here & adding your name to the hundreds if not thousands of customers that are experiencing the same difficulties that you are.