We seem to be having some issues with the Virgin TV Go service.
We have registered a Windows 10 PC & a Windows 10 Laptop as our 2 devices.
Accessing SkySports channels is fine, but when trying to view anything on Virgin TV Go we are informed that this is a new device and cannot be registered as we already have 2 active devices.
We are using the exact same machines as when both were originally registered.
This happened on Saturday on the PC, so we used our allotted change to re-register the PC, which worked for that day, but when trying on Monday the same message appeared: “CAN'T REGISTER THIS DEVICE
You have reached the maximum number of devices you can stream with. You can use one of the already registered devices or register a new”
We have cleared the browser settings etc, but this has had no effect.
We are logging in successfully via Microsoft Edge, which we originally registered the devices with.
After checking through the forums, someone advised that using the Windows 10 app would be a better option, which we have now installed.
We are now having some problems contacting Virgin however (Online Chat seems offline at the moment and we are struggling to get through to speak to someone).
The issue is we are not sure why this keeps refusing to use the devices we have already registered.
Has anyone else had any similar issues?
Answered! Go to Answer
Sorry to hear of the TV Go device limit issues, we appreciate you raising this via the forums and we're happy to help.
I will send you a Private Message to get some more details to help resolve the issue.