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Message 61 of 102
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Re: Virgin TV Go - Maximum Devices Reached

Hi rogvir41,

 

Thanks for your post and welcome to the community.

 

I'm sorry to hear that you're also having issues with this. 

 

I'll pop you a private message requesting more information so I can look in to this for you.

 

Thanks 

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Message 62 of 102
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Re: Virgin TV Go - Maximum Devices Reached

This happens to me every time I watch tv on my laptop (only device I watch on, apart from TV). The same device is registered (as both devices) but once i've watched twice in a month it says I can't watch anymore. Unless I can contact virgin to reset i'm stuck. it's ridiculous - VIRGIN - please sort this out!

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Message 63 of 102
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Re: Virgin TV Go - Maximum Devices Reached


@Pubis wrote:

I'm also once again having this issue. I have an android phone and a Windows laptop registered, but suddenly only the laptop is working. The device management section show my Pixel 2, that I am using, but when I try to watch anything on TV Go, it says the device isn't registered and I can change devices in 9 days.

Please could I have a reset so that I can re-register the device that I was already using?

Thanks


Hi

 

Could someone at Virgin help with this? I'm still unable to use my phone to watch anything other than Sky Sports.

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Message 64 of 102
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Re: Virgin TV Go - Maximum Devices Reached

Hi Pubis,

Very sorry to hear you are having trouble with this again.

Please can you to go the TV go page here then into Settings > Device Management to make sure the device you are wanting to use is a registered device please?

Thanks

Lindsey_C

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Message 65 of 102
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Re: Virgin TV Go - Maximum Devices Reached

When I go into Device Managment, it says that I have two devices registered which is actually only one device (my iPad).  When I then try to watch on my phone, it won’t let me select the iPad to remove!!0A0D051A-9ED1-4660-9D08-62F4BE55BBF1.png

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Message 66 of 102
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Re: Virgin TV Go - Maximum Devices Reached


@TheSen wrote:

When I go into Device Managment, it says that I have two devices registered which is actually only one device (my iPad).  When I then try to watch on my phone, it won’t let me select the iPad to remove!!0A0D051A-9ED1-4660-9D08-62F4BE55BBF1.png


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Please read the sticky’s at the top of the forum or you could be posting about issues that are already well known.

There is currently a national issue with device registration that is being investigated.

VIP pack with VIVID 350. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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Message 67 of 102
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Re: Virgin TV Go - Maximum Devices Reached

I posted a question (along with other people) regarding not being able to 'manage my device' to view my tv service on my laptop. it seems to have been deleted (no idea why), (yet I then get a whole load of pointless, unhelpful emails telling me I've 'just earned a new badge'!)

is it possible to 'earn' an answer/solution to the question posed?

 

 

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Message 68 of 102
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Re: Virgin TV Go - Maximum Devices Reached

the answer: https://community.virginmedia.com/t5/TV-on-the-go/TV-Go-device-registration/m-p/3945324#M59532

your past posts: https://community.virginmedia.com/t5/user/viewprofilepage/user-id/675591


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Message 69 of 102
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Re: Virgin TV Go - Maximum Devices Reached

seems to have been fixed today.

thank you those who did.

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Message 70 of 102
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Re: Virgin TV Go - Maximum Devices Reached

Just to keep things going, could I also ask for all my devices to be removed/reset?

Would it also be possible to put a request in to actually allow us to *manage* our devices under "Device Management", as clearly the current system is a bit plop and wasting everyone' time.

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