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DKSM1000
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Message 11 of 273
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Re: Virgin TV Go - Maximum Devices Reached

I have exactly the same problem.. Connected to chat and they passed me off the another link that apologised that it wasn't available and to try later...

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Pauliv
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Message 12 of 273
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Re: Virgin TV Go - Maximum Devices Reached

Same problem here. Get an error occured sometimes and maximum number of devices reached on others

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Squeaky
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Message 13 of 273
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Re: Virgin TV Go - Maximum Devices Reached

Hi Guys

Same problem for me, Firefox updated to a new version and device no longer registered!  Any mods out there able to help, I'm missing the champions league football Smiley Very Happy

 

Les

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Squeaky
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Message 14 of 273
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Re: Virgin TV Go - Maximum Devices Reached

This is infuriating! Two devices, essentially, Opera browser and Firefox browser - on the same pc, but because of software updates both are no longer seen as the devices listed!

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Rose_B
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Message 15 of 273
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Re: Virgin TV Go - Maximum Devices Reached

Hi Squeaky,

Thanks for letting us know about this on the community and I'm sorry to hear about what's happened.

I'll be able to look into this for you so I'm just going to send you a private message which you will find if you click on the purple envelope at the top right of the screen.

Talk to you soon

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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renburanto
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Message 16 of 273
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Re: Virgin TV Go - Maximum Devices Reached

I get the message maximum devices reached on my Windows 10 laptop as well. I only ever registered Virgin TV Go on one Windows 10 laptop and one iphone, making 2 devices.

Very frustrating that it does not work now and for the last week it has been telling me to wait until 1-10-2018 00:00. Hope it somehow magically gets reset tonight. 

 

 

 

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Wivvy
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Message 17 of 273
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Re: Virgin TV Go - Maximum Devices Reached

I have the same problem had an iPhone registered but got new phone so replaced that. I’ve tried to login to my laptop and it says maximum devices reached even though my laptop hasn’t changed. 

How do I go any changing this? Says I cannot change until November. 

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Wivvy
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Message 18 of 273
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Re: Virgin TV Go - Maximum Devices Reached

I’ve phoned tech support and they have reset my account 

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bigjayeff
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Message 19 of 273
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Re: Virgin TV Go - Maximum Devices Reached

Can someone assist me with a similar issue

I keep removing my devices only for them to reappear.  Now i can't remove devices until the beginning of December.

Can anyone assist in clearing my devices?

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slave243
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Message 20 of 273
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Re: Virgin TV Go - Maximum Devices Reached

Hi,  I have 2 devices registered, it says this laptop is one of them but when I try to watch Sky Sports on it I get a message stating Maximum Devices Registered. 

Can someone help please

Thanks

Sam

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