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1keithdmiller
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Virgin Go Devices are all Google Chrome and all have same date to replace

on ‎13-02-2021 09:47

All device slots locked out for 16 days with google chrome and I have not recently added a new device. Can it be reset, please?

Thanks

Keith

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Kev_B
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Re: Virgin Go Devices are all Google Chrome and all have same date to replace

on ‎15-02-2021 14:13

Hi @1keithdmiller 

Apologies for the issues with TV Go - we're currently investigating the issue, and I was wondering if you'd be able to confirm the operating system you're using please?

Kev

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1keithdmiller
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Re: Virgin Go Devices are all Google Chrome and all have same date to replace

on ‎21-02-2021 17:57

Hi

I am using Windows 10 and Microsoft Edge.

I managed to get through to your help desk and the person handling my call kindly reset my devices.

Thanks

Keith

 

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Corey_C
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Re: Virgin Go Devices are all Google Chrome and all have same date to replace

on ‎25-02-2021 11:21

Thanks for your reply and update, Keith, Glad to hear that the phone care team was able to get this sorted for you.

 

Cheers,

Corey C

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