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eagleboy1234
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Message 11 of 21
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Re: Video Unavailable message

780F85BF-EF06-48AC-9B5F-45965B8A79F7.png

 Tried that by still getting this annoying message.  I’m going to give up!

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David_Bn
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Message 12 of 21
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Re: Video Unavailable message

Sorry to see you're effected by this issue @eagleboy1234

Does this happen on the Apple device only, or is it replicated on other devices also?

Kindest regards,

David_Bn

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eagleboy1234
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Message 13 of 21
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Re: Video Unavailable message

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No only on my iPhone.  Annoyingly I also get this message which I haven’t a clue why!

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newapollo
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Message 14 of 21
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Re: Video Unavailable message

Hi @eagleboy1234 

The issue may be caused by the VPN. 

What happens if you try without the VPN?

Dave

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eagleboy1234
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Message 15 of 21
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Re: Video Unavailable message

When I turn off the VPN Virgin automatically reconnects it (I’ve switched it off on Norton so I know that’s not reconnecting).

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Tom_W1
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Message 16 of 21
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Re: Video Unavailable message

Hi @eagleboy1234, thanks for your return message.

Unfortunately, we aren't responsible for any VPN's so if it is automatically reconnecting then that will be the function of the VPN you're using.

Does this still happen when you disable wifi altogether, and use your mobile data only?

Many thanks

Tom_W
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eagleboy1234
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Message 17 of 21
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Re: Video Unavailable message

Hello Tom,  I’ve completely disabled the VPN and tried the app again and I’m now able to watch Sky Sports on my iPhone.  I now understand that the app needs to know that you are based in the UK to ensure you are eligible to receive the service and the VPN may prevent that.

Robert_P
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Message 18 of 21
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Re: Video Unavailable message

Tanks for the update eagleboy1234 and glad to hear removing the VPN has helped resolve the issue. 

 

Rob

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eagleboy1234
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Message 19 of 21
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Re: Video Unavailable message

Thanks for your advice!

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Ayisha_B
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Message 20 of 21
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Re: Video Unavailable message

Our pleasure @eagleboy1234

Have a lovely weekend!

Ayisha_B
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