Virgin Media Community

[fujih]

I have 5 devices appearing under device management but I have no way of removing any of them.  None of them are clickable and there is nothing against them to allow deletion.

Help!

Thanks

[BenMcr · Accepted solution]

You can't directly delete devices in TV Go.

As designed, once all device slots are full you replace a device by using the new device. It will ask which old device you want to replace when you trigger playback.

[fujih]

When I log in using a new device, I repeatedly get a Sign in failure message.  I had assumed that was because I had reached the maximum number of devices registered.

What is causing the sign in failure on the new device?  I am using the same login details that successfully allow me to connect to TV Go on my current device.

[BenMcr]

Based on other posts tonight there may be an issue with TV Go sign in.

[fujih]

OK thanks for the advice.  I'll try again tomorrow

[pete_efc]

Hi,

I'm having a similar problem with duplicate devices on my account. I have 5 devices registered, 4 of which are my duplicate laptops. This means I can't view BT Sports or Sky Sports at the moment. Can you please reset my device allowance?

The account is [MOD EDIT: REMOVED]@hotmail.com

Thanks

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Tom_F]

Hi pete_efc, sorry to hear you've encountered this problem. So we can help further I will contact you via PM - just look out for the purple envelope and we'll take it from there. 

Tom 

[tanzza]

Hi Tom_F, can you PM with the info to solve this issue please as I have the same duplication issue.

Regards

Tanzza (Tony)

[Kain_W]

Hi tanzza,

Thanks for posting and welcome back to the community!
Sorry for the issues faced, I've dropped you a PM so we can discuss further.

Thanks,