on 09-06-2022 11:10
Hello I have been trying to log into my Virgin go for the past 4 weeks. I get an error message saying password or username is incorrect. When I go to register it says my email is already registered. I have done the following
1 uninstall and reinstalled the app
2 tried to reset password on the app and on the media app
3 tried to log in on different browsers and get the same error message.
would like some advice on what to do next so I can enjoy the Virgin benefits
on 10-06-2022 12:01
I am happy to take a look at this for you.
As you have done as much as we would ask you to do. It needs looking at in a bit more detail.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.