Unable to access the recording

[MissyE1]

Hi,

I’m using the Virgin TV Go app on an IPad Pro.  When trying to watch a recording, I receive the following message

‘Unable to access the recording.  
This recording is only available on your home network.  If you are at home, check that you are connected to the same network or SSID as your Virgin TV box, and that the Virgin TV Go app has permission to discover devices on your local network.  To check this, go to iOS settings > Local network > ON’

I have 3 devices.  The iPhone can access recordings, but the 2 iPads cannot.  All 3 devices are using the same home network and ‘local network’ toggle is switched ON in iOS settings.

Any help would be appreciated.

[newapollo]

That's brilliant news.

Thanks for the update Marilyn.

Helping you solve that issue means we may be able to offer the same advice to other users to help them

Stay safe and have a Merry Christmas.

[Serena_C · Accepted solution]

Hi Marilyn,

Thanks very much for coming back to us, I'm glad to hear that @newapollo 's suggestion has solved the issue for you - thanks Dave!

Kind regards,

Serena

[914850301]

How do you turn off web protection on the iPad?

I have the same issue trying to watch anything but can’t find this setting.

[Reece_MH]

Hi @914850301,

Thanks for your post, and welcome back to our Community Forums!

To clarify, is this the Web Safe feature that is on the default Virgin Media broadband service? Alternatively, other members in this post have mentioned that they use a 3rd-Party Antivirus on the device, such as Norton or McAfee. If you have something similar, I would advise contacting the provider of the Antivirus, or taking a look at their online help pages for instructions on how to do this.

If it's your Virgin Media Web Safe, you can do this directly in your My Virgin Media Account, in My Apps and then Web Safe.

Cheers,

[MissyE1]

Hello Reece, not sure how this happened, but this is an old request that appears to have reopened.  I haven’t logged into this forum for 8 months, so if you could close this please, I would be very grateful.

kind regards 

Marilyn

[914850301]

Reece,

I have set up a new post ‘Unable to access the recording’ yesterday, please could reply on that on?