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Corey_C
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Message 141 of 147
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Re: TvGo Sorry this is not available

Sorry to hear your TVGO issues are ongoing, P4UL420,

 

As it's been raised with our IT, rest assured that it's being worked on. Apologies for the delay.

 

Cheers,

Corey C

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Oliverrr_7
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Message 142 of 147
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Re: TvGo Sorry this is not available

I have this problem too how do i fix it! been doint it for months!

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P4UL420
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Message 143 of 147
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Re: TvGo Sorry this is not available

Good luck mate

8 weeks in and still no call back from  the team that deal with it, although promised in numerous occasions.

Oliverrr_7
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Message 144 of 147
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Re: TvGo Sorry this is not available

virgin are a joke

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Dcompton
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Message 145 of 147
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Re: TvGo Sorry this is not available

Same here. Tv Go has been problematic since it started. Someone, somewhere MUST have an idea as to why. I’m getting fed up with reinstalling, using different devices, browsers, changing passwords etc etc etc etc etc etc. 

pits ALWAYS been rubbish. What’s going on? Whoever developed this needs a kick up the backside. Why do Virgin media not get rid of it and start again? It’s always THE CUSTOMER who has to do the legwork but it’s clearly obvious that the fault is at Virgin Media.

they need a tech team who are qualified more than a b tech in computer studies to sort this out.

Matt2706
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Message 146 of 147
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Re: TvGo Sorry this is not available

And now they have the cheek to raise the prices, stating that it’s essential they continue investing in their technology??? They should be refunding the customers who can't use the service! 

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Zach_R
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Message 147 of 147
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Re: TvGo Sorry this is not available

Hi @Matt2706,

 

We have a great range of offers available to existing customers. If you would like to look at what we can do for you, please contact us and a member of our team will be able to make sure we get you everything you need.
 

You can find and access all of our available contact options, including live chat, here.

If you're having any issues with your services at the moment, please let us know and we'll do all that we can to help.

Thanks,
 



Zach - Forum Team


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