Virgin Media Community

[kbelli]

Hi,

I keep getting messages saying too many devices are using the service but I am only using the same device? I keep trying to delete devices but this doesn’t work on the online solution. Does anyone know how to “wipe” all devices and start again? I am concerned I have been “hacked”

thanks

[Hollie_B]

Hi there @kbelli 

Thanks for your post. Apologies for the delay in response and to hear you've been having issues with your TV Go App. 

You can see more on this here. Your devices do refresh tomorrow, however I can refresh this for you now. 

I'll send you a private message now to locate your account. 

Thanks, 

[Hollie_B]

Hi there @kbelli 

Thanks for your reply and for passing security. 

I've been able to reset the TV Go devices for you now. Please let me know if you have any further issues and I'll do my best to help 🙂 

Thanks, 

[kbelli]

Thank you very much. 

[Hollie_B]

No problem @kbelli 

Please pop back if you need any further help with this or any other issues you are facing. We do our best to reply as quick as we can 🙂 

Have a great week and stay safe, 

Thanks,