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Tv Go App

My app will not let me sign in to be able to watch the channels i pay for. 

I have reinstalled the app multiple times now but it still will not work just keeps saying to try again. 

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Re: Tv Go App

Hi Rockley1994, 

 

Thanks for your post, I'm sorry to hear you're having some trouble logging in to TV GO.

 

Can you confirm what device you're using, and if you're able to test a different one?

 

Alex_Rm

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Re: Tv Go App

I am trying to sign in using an android phone and have also tried it on my iPad too. Both dont work

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Re: Tv Go App

Thanks Rockley1994, 

 

Can you confirm if you're able to sign into your My Virgin Media account using the details you're using to sign into the app?

 

Alex_Rm

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Re: Tv Go App

Yes i can access everything else and have no other issues other than the tv go apo

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Re: Tv Go App

Thanks Rockley1994, 

 

I've popped you over a private message as may need to raise an IT ticket for this one.

 

Alex_Rm

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