@Beth_G Not to be rude but - do you ever actually solve any of these?
There seem to be dozens of us all over this forum complaining for years now. The results are always the same:
1. Private message chains that, while appreciated, do nothing to resolve the issue.
2. The avove envtually devolved into calls useless customer service reps that give tech-illiterate instructions about switching things on and off, trying different browsers, changing passwords, reinstalling apps, and so on and so forth.
3. If you're particularly stubborn about resolving the issue, you can go around in circles until eventually you end up back in the same place, with zero progress.
I respect that none of this is the fault of the team here on the forums, but it's still a waste of everyone's time, yours included.
I'd rather just hear "you can't login because our system is broken and we don't know how to fix it" than see endless pretense to help when it leads nowhere. Insanity is repeating the same thing over and over while expecting different results, after all.