on 11-11-2021 23:31
Since upgrading to TV360 this week I am unable to access the TVGo app on my iPad. Get the same error message as loads of other people on here. Been on the phone for hours and on watsapp chats and no nearer to resolving . HELP!!
on 16-11-2021 16:08
Apologies Helen.
I'll pop you over a PM now so I can look into this further in a private space and check out your account.
Kind regards
Beth
on 20-11-2021 18:52
@Beth_G Not to be rude but - do you ever actually solve any of these?
There seem to be dozens of us all over this forum complaining for years now. The results are always the same:
1. Private message chains that, while appreciated, do nothing to resolve the issue.
2. The avove envtually devolved into calls useless customer service reps that give tech-illiterate instructions about switching things on and off, trying different browsers, changing passwords, reinstalling apps, and so on and so forth.
3. If you're particularly stubborn about resolving the issue, you can go around in circles until eventually you end up back in the same place, with zero progress.
I respect that none of this is the fault of the team here on the forums, but it's still a waste of everyone's time, yours included.
I'd rather just hear "you can't login because our system is broken and we don't know how to fix it" than see endless pretense to help when it leads nowhere. Insanity is repeating the same thing over and over while expecting different results, after all.
on 20-11-2021 19:25
Completely agree with your comments here, nearly two weeks and got nowhere. As you say keep getting told to rebook, reinstall etc, then my daughter logs in with her account and it all works ok, therefore must be a problem their end
on 20-11-2021 19:57
on 20-11-2021 20:16
So did you have the same problem as me? I assume it’s still not resolved.
on 22-11-2021 09:38
Hi Helen2021,
Thank you for your PM. I have updated your ticket with the information you added in your message.
I know that this has gone on for some time now and I do apologise for the frustration caused. Please be assured that the ticket is still being worked on and should hopefully be resolved soon. They may also give you a call to discuss further if they require any more details.
Thanks
Beth
on 03-12-2021 08:16
Hi Helen,
Thank you for your PM.
I'm afraid that this ticket is still assigned to the team. As advised, I will let you know once I do have an update or when it has been resolved.
Kind regards
Beth
on 03-12-2021 10:21
It a very long 5-7 days . How long am I expected to wait . It’s ridiculous
on 04-12-2021 10:26
Hi Helen2021,
Thanks for your post and apologies to hear you're still waiting on a resolution to this.
I can see my colleague Beth is already looking in to this for you and has been speaking with you via Private Message. As soon as we have any updates, she will be back in touch with you.
We understand it's frustrating when something doesn't work but the team are working hard to get things fixed for you as soon as they can.
Thanks,
on 05-12-2021 12:13
Hi Helen2021,
The team are still looking into this for you and have requested some more details about how the issue is affecting you. I will send you over a PM shortly so I can get some more information.
Thanks
Beth