Virgin Media Community

[shig]

I have been locked out of my TVGO,as I have exceeded my gadgets. I only use two gadgets.Every time my laptop updates,it signs me out on the device.After another update today,I can't access it on my laptop until the first of Feb. Three times my laptop is registered,and now I can't use it.

[ModTeam]

Hi, 

Thanks for your post although I'm sorry to hear about this. So that we can look into this further could you please provide the following information;

• Device
• Browser
• Application version

Thanks

ModTeam

[shig]

Device Acer laptop

Browser Chrome

App version?

[Gareth_L]

Thanks shig

I can reset the devices registered for you 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[Gareth_L]

Hey shig

Sorry it took a while to get account access 

Good news though 

Devices have been reset 

We are aware of the issue with browsers and would advise to just use the App

Gareth_L

[shig]

Thank you Gareth. The issue does indeed seem to be with the browser. I registered my laptop (browser) I then opened it with the app,I still have the same device registered twice,but I shall use it through the app from now on,on this device. Again many thanks.

[Gareth_L]

Thanks for the update shig

Easiest way to explain this is 

Browsers update regularly and once that update has gone through. Logging in to Tv go will think its a new device

Gareth_L

[shig]

I've just cleared my history to see if the problem remains on the app. It has asked me to register device again.Even though it is registered twice?

[Gareth_L]

Would you like me to reset them again as its getting close to the limit shig. 

Gareth_L

[shig]

If you could please. If it persists in registering via the app I will have to stop using it on the laptop.