Virgin Media Community

[Philrobinson1]

I need to reset my TV on the GO as its saying I have used up all my devices but 3 of them are all on the same PC and I now cant see the TV on my Phone or PC and its a pain

[Philrobinson1]

how long does it take for a moderator to respond on this site should I just contact central support is that easier 

[stewarth]

I've tried twice to get through to customer support since Saturday - both times i go through all the menu items only to be told 'customer support is closed' please go to the website.  I do see Virgin staff answering posts but it is very hit & miss with how long it will take - from minutes to weeks.

[David_Bn]

Good Afternoon Philrobinson1,

Thanks for your post on our Community Forums and a very warm welcome to you!

Sorry to see you've encountered this error with your TV Go service. 

We have provided a sticky post to assist customer combat this issue, which can be found here

Kindest regards,

David_Bn

[Philrobinson1]

yes I have read that sticky post already and updated my settings but that has not worked.  I need a full reset done on my login 

[Emma_C]

No worries. 

If this is still needed then please reply to the message I'm sending you now 🙂