Tried Chrome, Edge and downloaded the app (Windows 10 laptop). Works on my phone. Have cleared cookies, restarted, logged out and in - no programmes play. Any advice? Also very annoying that different browsers require registering as different devices but that’s important right now!
"We no longer have a Windows 10 app, but Windows 10 devices can use the website, and install the web app that is offered when visiting the website."
"To use Virgin TV Go in a browser please ensure you’ve got cookies enabled in your browser, that virginmedia.com is listed as a trusted site, your browser is set to allow protected content, and you allow pop ups from the Virgin TV Go website."
Hi - thanks for the reply. Yes, I have added virginmedia.com to my trusted sites and yes, I downloaded the app from the Virgin TvGo website. I will have a meddle with protected content - have spent a lot of time on this!
I believe I have added virgin media to my trusted sites and have made what I hope are the adjustments in Chrome Settings - I've been through the site settings in the app and all to the same effect. If it is possible to direct me to any settings that I may have missed that would be really helpful.
Is this a common problem? It doesn't feel like a very user friendly experience at the moment!
If you think that is worth a try, then yes please. However when I initially tried it was via Chrome and had the issue when that was the only device registered as this laptop. Tried again with Edge and then again with the App. Same issue each time but if resetting them is worth a try I’m happy to give it a go!