on 27-05-2021 10:42
Using Android tablet. No problems before with live TV but now getting license error messages
on 19-06-2022 11:52
Getting same error when trying to watch anything on app.
on 20-06-2022 13:51
Error is:
Sorry - we can't play this at the moment (LicenseErrorCode.license.invalid)
on 20-06-2022 13:57
Hello cluster76, thank you for reaching out and I am sorry to see you are having this issues with TV GO.
Please can you let me know if this is just on Android?
Also are any other people using your login having this same issues?
Please could you also let me know is this on WIFI or a 4G connection?
Please could you also try deleting the app and reinstalling it please.
Let me know. Thanks
Matt - Forum Team
New around here?
on 20-06-2022 14:07
No one else uses my account
Not used on other devices
Using on WiFi
Have uninstalled app multiple times, it never prompts to add device to device management. Can it be added manually?
on 21-06-2022 14:31
Hi there @cluster76, thanks for your reply.
Just a few things to confirm, have you been able to delete and redownload the app to see if this helps? Also is this the same on all devices and browsers?
I would also recommend checking here to see if there's any further help with this. If you still require further support from ourselves please let us know and we will be happy to help.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 21-06-2022 14:52
Did you see my previous response as you've asked me the same questions which I've answered
That URL didn't provide any help.
Have uninstalled app multiple times and it still does not work, it never prompts to add device to device management. Can it be added manually?
Not using on other devices, so not getting error elsewhere.
on 22-06-2022 15:52