I'm having trouble getting access to the TV go app as I can't remember my password. Also I can't remember how the town of my birth has been recorded. I have tried every combination of town and county. This has been going on for months and I have messaged virgin on different forums. The last time was over 3days and still not sorted out. I recently spoke to someone who assured me that my new password would work across every thing virgin. This is obviously not the case. I only want to be able to watch my virgin TV on my mobile devices. Is this too much to ask, or do I just cut my losses and go to sky ot BT
Thanks for posting on the community. I am sorry for the issues accessing TV Go. The login details should be the same as your My Virgin Media online details. Have you tried logging in to the account online to ensure your log in details work?
Nearly a year since the thread was started and I've just registered my Windows 10 PC as the final allowed device. Unfortunately the other devices are likely to be this same PC when it was running Windows 7, and my old phone, but as per the subject of the thread, I CAN'T DELETE THE OLD DEVICES.
Why, 10-11 months on, is this still an issue? I want to remove all devices so I can just have my PC and my current phone.
We have been made aware from our IT team that this issue has now been fixed and customer's should be able to register devices over TV Go as normal again.
We apologise for the inconvenience this issue will have caused and for the length of time it has taken to fix. Please let us know if you continue to experience any problems using/registering devices for TV Go.
Re: Device Registartion - seemed fixed but old problems now back.
I've just used up my final slot on https://virgintvgo.virginmedia.com/en/settings/device-management.html and now I have 4 off "My Computer - Mozilla Firefox" registered with no indication of which device is which, any means of defining this or even any means of removing devices. I suspect that one is for a PC that I don't use any more - but how on earth am I supposed to work out which one - and then how do I de-register it?