I've had the same problems, being a new user to this service, I didn't realise I would run into the problem of a browser & the app on the same pc being recognised as different devices, i've messaged Josh in the hope he can also do the same for me and reset my registered devices
Having the same problem. In January I did a clean install on my laptop after getting a new PC. Logged in here and set up TV Anywhere with the register device. I now had my Samsung Tab A6 and the laptop registered. Come to use TV Anywhere again while away in early February and got a message stating that the device (Laptop) was not registered. So, I clicked on the message and it duly registered the laptop.
I come to use it again last Saturday and low and behold I get:
CAN'T REGISTER THIS DEVICE
You have reached the maximum number of devices you can stream with. You can use one of the already registered devices or register a new device again on01-03-2018
I went on to Twitter and the guys there said phone 151, which I did today but couldn't stay on hold for 12 minutes.
I use the laptop for watching Sky Sports Saturday and now I can't. Please advise
Having a similar issue. A Windows update forced a reregistration of my laptop - even though it was the same browser and machine. A second update then deactivated that registered device as well. Now need to wait until 1-3-18 to reregister the same machine and same browser!. OK I thought, will use my already registered phone with the official app - nope, an Android update has now rendered this unusable as well.
Any chance of resetting my registered devices so I can actually use the service? Maybe time for Virgin to look at a better way to secure the service to a device rather than an identifier that changes on such a regular basis...... Just saying...
Josh, please can you reset my devices as well, been trying since January to get TV Go to work on my laptop, didn't know about the changing browsers issue, now got Windows 10 app. I really want to watch my telly and don't have access to a TV just my laptop.