Virgin Media Community

[B_heathuk7]

Hi Corey

No not that I am aware of. This is my university computer so I will ask tomorrow by contacting out IT department. 

Iy has worked in the past with no problem

[B_heathuk7]

Hi Corey

I've tried the laptop again but with no success but my phone works with tv go. 

So it may be something to do with the laptop but I am at a loss as to what.

[B_heathuk7]

Hi Corey

Just to let you know that I have no problem using BBC iplayer so it may not be the laptop.

[Zak_M]

Thank you for coming back to us @B_heathuk7 

Can you clear the Cache & cookies on your laptop,  I have re-set the device limit once again. 

Kind regards,

Zak_M 

[B_heathuk7]

Hi Zac

I have done that but the same problem. Will not play. Content not available.

[Molly_G]

Hi @B_heathuk7,

Sorry to hear that the issue has persisted. Please can you confirm what make and model of laptop you are using? 

Thanks,

[B_heathuk7]

Hi Molly

It is a Microsoft surface laptop 3, 13" screen

[Molly_G]

Thanks for confirming @B_heathuk7,

Unfortunately since TV Go appears to be working on the phone this would indicate that the issue is with the laptop itself as opposed to your account.

Can you confirm whether you have watched TV Go fine in the past on this particular laptop?

Also, does using incognito mode change anything?

Also, is the laptop running on the latest software / no pending updates?

Thanks,

[B_heathuk7]

Hi Molly

i have used tv go on this laptop. This is a very recent problem

[B_heathuk7]

Hi Molly 

There are no pending updates