Hi kerrinad, thanks for the message. Welcome to the forums. I am sorry to hear about the issues which you are having with the TVGO and the devices reached, we will be able to get these reset for you. Can you confirm if you have managed to get this resolved or still require assistance with this? Chris
Sorry to hear of the Virgin TV Go registration issues you've been experiencing but thank you for taking the time to raise this via the forum and welcome to the community!
We've recently made some changes in regards to the devices and registration that should have fixed the issue you've been experiencing. We've reset your devices allowance and we would appreciate it if you could monitor this going forward and let us know here if you experience any further issues.