Virgin Media Community

[highflyer79]

Hi

I've been trying to delete my devices on both the App and on Laptop by logging in and it will not let me delete any.  Can anybody help with this at all please?

TIA

Russ

[BenMcr]

You can't delete devices by themselves on TV Go.

TV Go devices are replaced by new devices when you start using that new one and choose which of your existing devices you want to swap out for the new one.

[highflyer79]

Hi 

Thanks for your reply, but im trying to access from a previously signed on device which its saying there is no room.  SO ism't as simple as a new device taking over in this instance

I want to delete my devices and try and start again

Kind Regards

[Chris_W1]

Hi highflyer79, I am sorry to hear that you are having issues with the service and in order to resolve this we will need to delete the devices for you. I will send you a private message so that this can be looked into further for you. Chris