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SkySports App - Maximum users reached

today i have strated receiving message "Maximum Users Reached"  Your account only allows two users from your household to watch sky sports at a time.

i have logged off from all other devices and also reset my virgin media password - despite still seeing the above error message.

upon speaking with VM customer services - they are not aware of this error and will take them 24 hrs to resolve / find an answer.

requesting assistance from the community 

Regards

Nitz

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Re: SkySports App - Maximum users reached

I was about to post on a similar theme. My understanding is that fairly recently SKY changed the rules so only one device at a time could watch SKY Sports on the Virgin app. My question was why can't I find any information about this on Virgin help and blurb pages? Lots of info on how many devices you can register and change but nothing on this KEY change that renders the service FAR less useful.

Thanks

Mark

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Re: SkySports App - Maximum users reached

If I may now add to that - I am now getting the exact same message as Nitz. No-one else is watching and I only have two registered devices anyway. Can something be done about this as there is a big cricket match this afternoon.

Thanks

Mark

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Re: SkySports App - Maximum users reached

Hello,

 

I am very sorry to hear you have had these issues, Have things been sorted out now, If not let me know and I can take it from here.

 

Thanks Joe_F

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Re: SkySports App - Maximum users reached

No the issue is still there , would appreciate prompt resolution. 

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Re: SkySports App - Maximum users reached

OK, I am going to send you a private message Nitz (markwells I will send you one too, just let me know if yours is still not working) If you can reply I can look into this

 

Thanks Joe_F

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Re: SkySports App - Maximum users reached

Thanks Joe

Actually another user in my family had accidentally left it on thus making me a second user. Please fix the error over 'two' users as the truth is just one of course.

I am concerned that Virgin didn't announce the change from two users to one. It may have been Sky's decision but we are Virgin customers and we are finding this problem out ad hoc as we try to watch sporting events.

Mark

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Re: SkySports App - Maximum users reached

Thanks Markwell, whilst I am awaiting call back / message from Joe, agree with your statement even if two users are allowed why is showing the error being maxed out. 

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Re: SkySports App - Maximum users reached

joe, 

 

still awaiting for your message. 

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Re: SkySports App - Maximum users reached

Check your messages guys 🙂

 

Thanks Joe_F

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